1. Agreement to our terms of service

​

These Terms of Service ("Terms") govern your access to and use of the services provided by Waves Psychological Consulting ("we," "us," or "our") via our website www.wavespsy.com (the "Website"). By accessing or using our Website, you agree that you have read, understood, and agreed to these Terms. If you do not agree to these Terms, please do not use our Website or our services. 

​

You acknowledge and agree that we may modify or update these Terms from time to time at our sole discretion. If we make significant changes to these Terms, we will notify you by posting a notice on our Website or by sending you an email. Your continued use of our Website after any modifications indicates your acceptance of the modified Terms. It is your responsibility to stay up to date regarding these Terms. If you do not agree to the modified Terms, you must discontinue your use of our Website.

​

Our services are intended for individuals who are at least 15 years old. If you are under the age of 18, you may only use our services with the consent of a parent or guardian. By using our services, you represent and warrant that you are at least 18 years old or that you have obtained the necessary consent from your parent or guardian.

​

2. Services

​

We provide various services through our Website, including but not limited to psychological consultations and information. The details of these services, including pricing, are available on our Website and are subject to change without notice.

​

3. User representations

​

By accessing or using our website, you represent and warrant that:

1. You are at least 18 years old or the age of majority in your jurisdiction, or if you are a minor that you have parental or guardian permission to use our services. 

2. You have the legal capacity to and you agree to comply with these Terms.

3. You will provide accurate and truthful information when creating an account or using our website, and you will promptly update any information that becomes outdated or inaccurate.

4. You will not impersonate any person or entity or falsely claim an affiliation with any person or entity.

5. You will comply with all applicable laws, regulations, and our policies when using our website.

6. You will not use our website for any unlawful or fraudulent purpose, including but not limited to engaging in any illegal activities or infringing on the rights of others.

7. You will not use our website to transmit or distribute any viruses, malware, or other harmful or disruptive content.

8. You will not engage in any conduct that could damage, disable, overburden, or impair the functioning of our website or interfere with any other party's use and enjoyment of our website.

9. You will not attempt to gain unauthorized access to any accounts, systems, or networks connected to our website.

10. You will not use any automated means, such as bots or scripts, to access or interact with our website, unless explicitly authorized by us.

11. You will not scrape, collect, or otherwise use any data or content from our website for commercial or unlawful purposes without our prior written consent.

Violation of any of these representations may result in the termination or suspension of your access to our website and may subject you to legal consequences. We reserve the right to investigate and take appropriate legal action against anyone who violates these representations.

​

3. Registration and accounts

​

You are required to create an account to access certain features of our Website. When creating an account, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. 

​

4. Service agreement

​

If you book an appointment with us, you also confirm that you have read, understood, and agreed to the client agreement. This agreement sets the terms for the appointments, so make sure you have read it carefully. 

​

5. Payment

​

You agree to pay all fees and charges associated with the services you purchase from us. You agree to provide accurate and current payment information when making a purchase on our platform, and to promptly update such information as necessary.

Payment is processed through third-party payment processors, and you agree to abide by their terms and conditions. All fees are non-refundable unless otherwise specified (i.e., cancellation policy).

We reserve the right to refuse any order, as well as to cancel or correct any erroneous pricing or other mistakes, even after your purchase has been completed. In such cases, we will notify you promptly and provide options for resolution, which may include cancelling the transaction or offering the correct pricing information.

​

6. Cancellation and reschedule policies

​

Cancellation:

You can cancel your reservation at least 48 hours before your appointment to receive 100% reimbursement. If you cancel later, we will refund 50% of the fee.

​

Rescheduling:

You can reschedule at least 24 hours before your appointment. 
In unexpected situations we'll do our best to accommodate even within 24 hours. However, we cannot promise to reschedule within 24 hours and may charge a fee for the service.

​

Refunds:

Refunds for cancellation or rescheduling are processed only if the abovementioned conditions are met. 

If you want to return the bundle after using part of the appointments, the amount corresponding to the used value will be deducted from the return.

We do not offer refunds if you are unsatisfied with the outcomes of our services, as outcomes cannot be guaranteed. Achieving results is influenced by various factors beyond our control, and it is unethical to guarantee specific outcomes. By engaging our services, you acknowledge and accept these terms, understanding that fees are non-refundable and that we cannot guarantee specific results.

​

7. Prohibited conduct

​

You agree not to engage in any conduct that violates these Terms or any applicable laws or regulations. This includes, but is not limited to, the following:

• Using our Website for any unlawful purpose

• Impersonating any person or entity

• Interfering with the operation of our Website

• Uploading or transmitting viruses or other malicious code

• Violating the privacy or rights of others

​

8. Intellectual property

​

All content and materials available on our Website, including but not limited to text, graphics, logos, images, and software, are the property of Waves Psychological Consulting or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, or distribute any of the content without our prior written consent.

 

9. Third-party websites and content

​

Our website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

Additionally, certain content or services available through our website may be provided by third parties. We do not endorse, guarantee, or assume responsibility for the accuracy, completeness, or usefulness of any such content or services provided by third parties.

If you decide to access any third-party websites or services linked to or provided through our website, you do so entirely at your own risk and discretion. You should review the applicable terms and policies, including privacy and data gathering practices, of any third-party website or service provider before providing any personal information or engaging in any transactions.

​

10. User-generated contributions

​

Our platform does not generally offer its users an opportunity to submit or post content. We may allow some users to submit or upload content, such as comments, reviews, or other materials ("User-Generated Contributions"). By submitting User-Generated Contributions, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any form, media, or technology now known or hereafter developed.

You acknowledge and agree that you are solely responsible for any User-Generated Contributions you submit, and you represent and warrant that:

• You own or have the necessary rights, licenses, consents, and permissions to grant the rights granted herein.

• Your User-Generated Contributions do not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.

• Your User-Generated Contributions do not contain any defamatory, obscene, offensive, or unlawful content.

​

11. Privacy policy

​

We consider your data privacy and security as a priority. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you agree to the terms of our Privacy Policy, which are incorporated into these Terms. We may update the Privacy Policy from time to time, and any changes will be effective upon posting the revised policy on our website. It is your responsibility to review the Privacy Policy periodically for updates.

We do not knowingly collect personal information from minors without parental consent. If we become aware that a minor has provided us with personal information without parental consent, we will take steps to remove such information and terminate the minor's account. Parents or guardians who believe that their child has provided us with personal information without their consent can contact us to request its removal.

​

12. User data

​

While we strive to maintain the security and integrity of user data, we cannot guarantee against loss or corruption. By using our services, you acknowledge that the transmission and storage of user data may involve risks, and we cannot be held responsible for any loss or corruption of data. It is your responsibility to regularly back up any important data and take appropriate measures to protect your information.

​

13. Term and termination

​

These Terms are effective upon your acceptance and continue in effect until terminated by either party. You may terminate these Terms at any time by ceasing to use our services and closing your account, if applicable.

We reserve the right to terminate or suspend your access to our services at any time and for any reason, without prior notice or liability, including if you breach these Terms or engage in conduct that we determine, in our sole discretion, to be inappropriate or harmful.

Upon termination, your right to access and use our services will immediately cease, and any outstanding fees or obligations owed to us will become due and payable. All provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

If your access to our services is terminated by us for any reason, you are prohibited from registering again or attempting to access or use our services in any manner. This prohibition applies whether directly or indirectly, including through the use of another person's account or by creating a new account under a different name or identity. Any attempt to circumvent this prohibition may result in legal action.

​

14. Modifications and interruptions

​

We reserve the right to modify or discontinue, temporarily or permanently, our services (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension, or discontinuance of our services.

We may also impose limits on certain features or restrict your access to parts or all of our services without notice or liability. You agree that we shall not be liable for any loss or damage arising from such actions.

Additionally, we do not guarantee continuous, uninterrupted access to our services, and we make no representations or warranties regarding the availability, reliability, or functionality of our services. We may experience interruptions, delays, or errors due to various factors, including technical issues, maintenance, or unforeseen circumstances. You agree that we shall not be liable for any loss or damage arising from such interruptions, delays, or errors.

​

15. Corrections

​

There may be information on the service that contains mistakes, errors, or inaccuracies. We reserve the right to make corrections to such information at any time or update information on the services, without prior notice.

​

16. Electronic communications, transactions, and signatures

​

By using our services, you consent to receive electronic communications from us, including but not limited to emails, notifications, and messages on our platform. You acknowledge and agree that electronic transactions and signatures are legally binding and have the same force and effect as traditional paper-based transactions and signatures. You further agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

17. Governing law

​

These Terms and any disputes arising out of or related to your use of our services shall be governed by and construed in accordance with the laws of Finland, without regard to its conflict of law provisions.

Waves Psychological Consulting and yourself both agree to submit to the non-exclusive jurisdiction of the District Court of Southwest Finland. You can make a claim to defend your consumer protection rights regarding these Terms in Finland or in an EU country where you reside. 

​

18. Dispute resolution

​

In the event of any dispute arising out of or relating to these Terms of Service or your use of our services, both parties agree to first attempt to resolve the dispute informally. If the parties are unable to resolve the dispute informally, the dispute shall be submitted to mediation administered by a mutually agreed-upon mediator in Turku, Finland. If mediation is unsuccessful, the dispute shall be submitted to binding arbitration by a single arbitrator in accordance with the rules of Arbitration and Internal Rules of the European Court of Arbitration, being part of European Centre of Arbitration in Strasbourg. The decision of the arbitrator shall be final and binding upon both parts.

Each party shall bear its own costs associated with mediation and arbitration, and the parties shall share equally the fees of the mediator and arbitrator. This dispute resolution provision shall survive termination of these Terms of Service.

​

Restrictions:

The parties agree that the arbitration of the dispute shall be limited to the parties individually. To the fullest extent permitted by the law, (a) each party agrees to resolve disputes only in their individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding; (b) neither party shall join any other proceedings or actions with respect to any dispute arising out of or related to these Terms; and (c) there is no right or authority to a dispute be brought on behalf of the general public or any other person.

​

Exceptions:

Notwithstanding the above, disputes related to intellectual property rights, unauthorized or illegal use, and the necessity for urgent injunctive relief may be subject to immediate legal action without prior engagement in mediation or arbitration.

​

19. Disclaimer

​

Our services are provided on an "as-is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the accuracy, reliability, or completeness of the information provided on our website.

The information provided in the website is for informational purpose only and should not be taken as a professional advice. Always consult a licensed professional for health advice.

We disclaim all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our services will be uninterrupted, timely, secure, or error-free, nor do we warrant that any defects will be corrected.

We do not assume any liability or responsibility for:

1. Injuries: We shall not be liable for any injuries, damages, or losses arising out of or resulting from your use of our services, including but not limited to any physical or emotional harm.

2. Unauthorized Access: We shall not be liable for any unauthorized access to or use of our platform or any information stored therein.

3. Malware: We shall not be liable for viruses, malware, or other harmful components transmitted to or through our services by a third-party. We shall not be liable for any damages or losses caused by viruses or other harmful components that may infect your computer or other devices.

4. Damage: We shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our services, including but not limited to any loss of profits, data, or goodwill.

You agree to use our services at your own risk, and you acknowledge that any reliance on the information provided on our website is solely at your own discretion and risk.

 

20. Limitation of liability

​

To the fullest extent permitted by applicable law, in no event shall we, our affiliates, directors, officers, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to damages for lost profits, lost revenue, lost data, or other intangible losses, arising out of or in connection with your use of our services or these terms, even if we have been advised of the possibility of such damages.

In no event shall our total liability to you for all claims arising out of or related to your use of our services exceed the amount paid by you, if any, for accessing our services during the six (6) months preceding the event giving rise to the liability.

The limitations and exclusions of liability set forth in this section shall apply to the fullest extent permitted by applicable law, whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damages.

 

21. Indemnification

​

You agree to indemnify, defend, and hold us harmless, including our affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

1. Your use of our services;

2. Your violation of these Terms of Service;

3. Your violation of any rights of another party, including but not limited to intellectual property rights or privacy rights;

4. Any content you submit, post, transmit, or make available through our services; or

5. Any unauthorized use of our services by you or any third party using your account.

 

Notwithstanding with the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defences.

 

22. Miscellaneous

​

1. Entire Agreement: These Terms of Service constitute the entire agreement between you and us regarding your use of our services, superseding any prior agreements or understandings between you and us.

2. Waiver: The failure of us to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. The waiver of any such right or provision shall be effective only if in writing and signed by a duly authorized representative of Waves Psychological Consulting.

3. Severability: These terms operate by the fullest extent permissible by the law. If any provision of these Terms of Service is determined to be invalid or unenforceable, such provision shall be deemed severed from these Terms, and the remaining provisions shall remain in full force and effect.

4. Assignment: We may assign, transfer, or otherwise dispose of our rights and obligations under these terms, in whole or in part, at any time without notice. You may not assign, transfer, or otherwise dispose of any of your rights or obligations under these terms without our prior written consent.

​

23. Contact us

​

In order to resolve a complaint regarding the services or to receive more information about the use of our services, contact us at:

 

Mailing address:

Waves Psychological Consulting

Lammaspesimentie 25

20960, Turku, Finland

​

Phone: +358 4578341628

Email: info@wavespsy.com

​